Privacy Policy

Privacy Policy – Website

At Key Changes we want everyone who supports us, or who comes to us for support, to feel confident and comfortable with how any personal information they share with us will be looked after or used. This Privacy Policy sets out how we collect, use and store your personal information. This means any information that identifies or could identify you.

About us:

 

We are Key Changes, a charity providing award-winning music engagement and recovery services for young people and adults affected by mental health conditions. Key Changes is the trading name of Islington Music Forum Limited, a registered charity (no. 1103774) and company limited by guarantee (no. 4641867). Our registered address is Highgate Mental Health Centre, Dartmouth Park Hill, London N19 5NX.

 

How we collect information about you

 

We obtain personal information about you in the following ways:

 

  1. When you contact us via our website we will keep a record of your name and contact details. We may use this information to keep you informed of our work, events, and fundraising opportunities. You may opt out of receiving email from us at any time.
  2. When you make a donation through the website our payment partner Just Giving may allow us to collect your name and email address if your Just Giving settings consent for us to do so. We may use this information to keep you informed of our work, events, fundraising opportunities. You may opt out of receiving email from us at any time. Where you use Gift Aid we collect and retain the information we are legally required to by government and charity regulators.
  3. When you contact us through social media your account settings might give us permission to access personal information from those accounts or services. We do not routinely collect or store this information. More information on use of social media is set out in the section below.
  4. When you apply to work with us as a staff member, a supplier or a volunteer we will collect the personal information required to fulfill any contracts we make with you, and which may be legally required by government. We require staff and volunteers to undertake criminal records checks. Sensitive personal information relating to these requires special protection under data protection law.
  5. When you register to use our music engagement and recovery services we will ask for your consent to share health and other sensitive personal information with us. Sensitive personal information relating to these requires special protection under data protection law. We will discuss our Privacy Promise around service user information at the point you register with us.

 

Our website does not collect information about you through use of cookies.

 

 

People who contact us via social media

If you contact us through social media you might give us permission to access information from those accounts or services. This depends on your settings or the privacy policies for social media and messaging services you use.  Our social media channels include:

  1. Twitter – any messages and photographs you send to us through Twitter may be stored by Twitter indefinitely. To change your privacy settings on Twitter please refer to their own Privacy Notice.
  2. Facebook – any messages and photographs you send to us through Facebook may be stored by Facebook indefinitely. To change your privacy settings on Facebook please refer to their own Privacy Notice.
  3. Soundcloud – Your Soundcloud settings may allow us to access personal information related to you. To change your privacy settings on Soundcloud please refer to their own Privacy Notice.

We do not routinely collect personal information from these sources.

Under 16s

We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian’s permission beforehand whenever you provide us with personal information.

 

Keeping your information safe:

Key Changes takes the security of your information very seriously. We maintain systems that are designed to ensure that your data is not lost, accidentally destroyed, misused or disclosed and is not accessed except by our employees in the proper performance of their duties.

Unfortunately, the transmission of information using the internet is not completely secure. Although we do our best to protect personal information sent to us in this way, we cannot guarantee the security of data transmitted to our site.

Our website or social media feeds may contain links to other websites. While we try to link only to sites that share our high standards and respect for privacy, we are not responsible for the content or the privacy practices employed by other sites. Please be aware that websites that have links on our site may collect personally identifiable information about you. This Privacy Policy does not cover the information practices of these sites.

 

Sharing your information:

Your data may be shared internally where it is necessary for Key Changes staff to perform their duties. Key Changes will strive to limit access to your data only to those staff who have a legitimate reason for seeing it.

When you register to use our music engagement and recovery services we will ask for your consent to share sensitive personal information with any medical teams you work with. We will discuss our Privacy Promise around service user information at the point you register with us.

Where we have added your information to our mailing list in order to keep you informed of our work, we may pass that information to Mailchimp through whom we send out our newsletter emails. Mailchimp have their own privacy policy covering the data they hold which you can access here. All Key Changes messages sent to you through Mailchimp include the option to unsubscribe from the service should you no longer wish to receive information from us.

Key Changes will not rent or sell your personal information to other organisations so that they can contact you for any marketing activities. We will not release your information to third parties unless you have authorised us to do so, or we are required to do so by law.

 

Transfering your information outside the EU

The information you provide to us may be transferred to countries outside the European Union (“EU”). This may for instance happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.

 

How long we hold your information for:

We only keep your information as long as is reasonable and necessary for the purposes required, including the fulfilment of our legal obligations. We regularly review our information to ensure compliance with our retention policies.

 

Your rights

You have various rights in respect of the personal information we hold about you. These include:

  1. Access to your personal information. You have the right to request access to a copy of the information we hold about you, along with information on what personal information we use, why we use it, who we share it with, and how long we keep it for. You can make a request for access free of charge. Please contact us in writing at privacy@keychanges.org.uk or by post at Data Protection Officer, Key Changes, Highgate Mental Health Centre, London N19 5NX. We will provide a response within 40 days of receiving your request.
  2. Corrections to personal information. You can ask us to change or complete any inaccurate or incomplete information we hold about you.
  3. Erasure of personal information. You can ask us to delete your personal information where it is no longer necessary for us to use it, where you have withdrawn consent or where we have no lawful basis for keeping it
  4. Portability of personal information. You can ask us to provide you or a third party with some of the personal information we hold about you in a structured, commonly used format so it can be easily transferred.

 

Queries and complaints

If you have any specific questions about how Key Changes processes your data which are not answered here, or you would like to make a complaint about how we have managed your data then please contact us in writing at privacy@keychanges.org.uk or by post at Data Protection Officer, Key Changes, Highgate Mental Health Centre, London N19 5NX.

 

If you are not satisfied with our response to your enquiry then you can contacted the Information Commissioner’s Office directly via the details on their website.

Review of this policy:

 

Key Changes reserve the right to make alterations from time to time.  Please check this website from time to time for the latest version to make sure you remain happy with the policy. This policy was last updated in February 2020.

 

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